MEGA(X) customer portal
Privacy Policy
Effective August 24, 2026
This policy explains how MEGA(X) handles personal information and customer portal data when providing the MEGA(X) customer portal and related services.
1. Information we collect
We may collect account and profile information such as name, business email, title, phone number, profile image, employer, username, and authentication settings. We also collect portal activity and security data, including login dates, IP address, approximate location derived from network information, device or browser information, audit events, and support activity.
2. Customer portal content
Portal content may include agreements, project updates, comments, support requests, onboarding information, milestones, workflows, technology portfolio records, AI-agent configurations, prompts, usage information, learning records, and files supplied by MEGA(X), the customer, or connected services.
3. How we use information
MEGA(X) uses information to provide and secure the portal; authenticate users; deliver onboarding and professional services; maintain project records; respond to support requests; operate integrations; communicate service, security, and engagement updates; improve portal reliability and usability; enforce agreements; and comply with legal obligations.
4. Customer organization administrators
The customer organization controls who is authorized to access its workspace. Authorized customer and MEGA(X) administrators may manage accounts and may access activity, content, project information, security status, and audit information associated with the organization’s portal.
5. Service providers and connected platforms
MEGA(X) may use hosting, database, security, communications, analytics, storage, support, learning, and integration providers to operate the portal. Information is shared only as needed for those services, customer instructions, legal compliance, or protection of rights and security. Connected third-party platforms process information under their own terms and privacy notices.
6. Retention and post-engagement access
Portal access normally ends 60 calendar days after the applicable SOW expiration date. Loss of portal access does not mean that customer data is deleted. MEGA(X) retains information according to signed agreements, customer instructions, operational needs, security and audit requirements, backup cycles, dispute preservation needs, and applicable law. The customer’s existing functionality in its own platforms remains intact.
7. Security
MEGA(X) uses safeguards designed to protect portal information, including access controls, encrypted transport, protected credential storage, session controls, audit logging, and multi-factor authentication capabilities. Users should report suspected compromise promptly and should not send secrets through fields not designated for credentials.
8. Privacy choices and rights
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, portability, or information about processing. Some portal information is controlled by the customer organization; in those cases, requests should first be directed to that organization. MEGA(X) may verify identity and may retain information where required or permitted by law.
9. Cookies and sessions
The portal uses essential cookies and similar storage needed for authentication, security, theme preferences, session continuity, and user-specific read status. The portal is not designed to use advertising cookies. Embedded or linked third-party media and services may apply their own technologies.
10. International processing
MEGA(X), customers, and service providers may process information in different locations. Where required, MEGA(X) relies on contractual or other lawful safeguards for cross-border processing.
11. Children
The customer portal is an enterprise service and is not intended for children. Customer organizations should not provision access for anyone who cannot lawfully use the service.
12. Policy changes
MEGA(X) may update this policy to reflect product, operational, or legal changes. Material updates may require users to review and accept a new version before continuing. The effective date appears at the top of this page.
13. Contact
Privacy questions and requests may be sent to operations@megax.us. Include the customer organization and portal username, but do not send passwords, recovery codes, or API secrets.